Centracon – smart working


Centracon was founded in 1990 with the idea of a "Digital Workplace from the Power Socket". This was the beginning of digitalisation and computerisation for us - and thus the era of digital transformation with a focus on user experience and user centrici

Operational Excellence by Digitalisation

What we understand by Operational Excellence:

In the past, operational excellence was achieved solely by optimizing processes. This approach quickly reached its limits, but did not always deliver the desired result. With elements of digitization, these limits can be shifted and results can be achieved that even far exceed expectations. Especially in areas where work performed by people quickly reaches its limits. These include topics such as ordering processes or restoring IT after emergencies, which do not lead to user satisfaction even with the best processes, but often lead to dissatisfaction and even bad publicity.
Our consultants provide ideas and strategies for mastering these previously unsolvable tasks with the help of digitization. Through the use of data-based methods, events can be predicted or complex relationships made manageable. Together with our partners, we have developed solutions in this area that have been able to uncover previously hidden insights in companies. Self-service and process automation help companies in many ways:

  • They increase the speed with which services are provided.
  • At the same time, they improve the quality of services.
  • They simplify the management of the IT landscape by standardizing the provisioning process.

In order to achieve this excellence, changes in the organization, processes and technologies are required. This is why we have developed methods with which we can individually compile new and changed operating models for customer organizations.

Our experience

  • Data-driven decision support and predictions are realized by big data approaches in connection with methods from data science. We show our customers how such approaches can be used effectively in customer organizations. So far, only a few IT organizations have done so; other departments are already using Big Data more frequently. Thanks to our help, customers are able to use this approach to create added value in their IT department. Long provisioning or downtimes are a thing of the past.

  • Automation is not a new topic in IT. In the past, however, the focus was on the standardization of services. However, it is not possible to react agilely to rapid changes and requirements in this way. We ensure that you can provide flexible and adaptable services in a standardized way. Our service is always based on the needs of each individual user. Our concepts enable a standardized provision of flexible and adaptable services. We have supported the implementation at many customers to ensure maximum flexibility and maximize automation.

  • Self-service is not a new issue for IT departments, but it remains a challenge. Users still often place incorrect orders or search for solutions over a long period of time. In order to find these gaps in self-service solutions and derive requirements for a redesign from them, we take the user's point of view. Our customers like to rely on our know-how: When designing service catalogs for the provision of IT services or when creating FAQs for rapid problem solving in the daily work of users. We also relieve IT departments and at the same time strengthen cross-departmental cooperation through models in which users help other users. Many companies see benefits for their business in mobilizing enterprise-wide collaboration. We help companies in this way - with the help of our know-how about suitable technologies, implementation methods and concepts. Together we determine the optimal depth for the respective company.


Changed value creation through digitization

What we mean by that:

In times of cloud and co., more and more IT departments are asking themselves where and how they can still create value for their company. Some people see digitalization as the end of their value-adding activities, as the depth of production in IT departments is rapidly declining. We see digitization as an opportunity for the IT department. Your work continues to create value - only the tasks will (have to) change in this respect. We see the integration of cloud solutions into complex process chains, which also extend beyond our own company, as a value contribution of an IT department. The service composition (orchestration) of suppliers and services are also important factors in value creation: the user always receives precisely tailored services in terms of function and service quality. The procurement and provision of services for users outside their own company is a value contribution that IT departments of the future must and will also make. This includes, for example, complex service marketplaces or parts of complex eco-systems.

For this purpose, IT departments are transformed from being requirements fulfillers, offering the best services at the lowest price, into business enablers, developing new business models using IT services and operating at eye level with the specialist departments.
To achieve this, new ideas and fresh skills are needed. In the future, less will be developed in-house: Rather, it will be a matter of managing suppliers, evaluating solutions on the market and compiling solutions without having to describe requirements in detail and deliver test scenarios from specialist departments. All this happens in less time and shorter lifecycles, because the current best solution can be useless tomorrow. The focus is on building and maintaining a versatile IT landscape.

Our experience

  • We are working with and for customers to convert IT organizations so that IT landscapes can be prepared for transformation into the cloud. This enables customers to assess which applications are suitable for the cloud, which IT service processes need to change and how, and which decisions need to be made.
  • The integration of cloud services requires new architectures with loose coupling, encapsulation and event-driven APIs that are also fully automated.
  • We will advise you on which technologies are used and how, so that the path to the cloud and the consumption of cloud services takes place within the scope of your organisation's possibilities.
  • We have developed models that have delivered compelling results for many customers. Customers have been able to develop roadmaps for transformation into the cloud, find the right partners to implement them, or even decide whether the right time is right today.
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